Operational Metrics & Best Practices

North America Temporary Worker Survey 2019: Full Report

August 16, 2019

  • Over 5,000 temps from 45 firms surveyed
  • Temp preferred job sites, use of human cloud work
  • Long-term work plans, brand recognition, recruiter preferences
  • 206 page report accumulates all previous temp surveys

North America Temporary Worker Survey 2019: Importance of in-house recruiters and what recruiters could do better

August 12, 2019

  • Temps split on whether recruiters need to be in-house
  • Five things recruiters could do better
  • Nearly 5,000 temps surveyed

Contingent Workforce Program Insights

June 21, 2019

Contingent Workforce Program Managers can use this report to:

  • Learn about the size, scope and features of peers’ programs
  • Benchmark their program across a range of metrics
  • Understand adoption levels of contingent workforce strategies including SOW management, use of MSP, VMS and payroll and... More

The Master Service Agreement and Supplier Agreement in an MSP Program

May 7, 2019

  • Helps buyers seeking to enter into a Master Services Agreement (MSA) with an MSP
  • Highlights the essential elements of the MSA
  • Includes an outline structure of an MSA and associated Supplier Agreement 

North America Internal Staff Survey 2019: Full Report

April 30, 2019

  • 124 page aggregation of internal staff surveys
  • Metrics, best practices, compensation data
  • Nearly 17,000 internal staff surveyed

US Internal Employee Compensation Estimator

April 17, 2019

  • Compensation data from over 11,600 staffing professionals
  • Data on base salary, bonus and total cash compensation
  • View pay by employee job title, experience and other criteria

North America Internal Staff Survey 2019: Internal staff ideas on how to build trust with employees

April 7, 2019

  • 11,000 internal staff suggest how to build trust
  • Seven broad recommendations identified
  • Top suggestion: Be transparent and communicate often

North America Internal Staff Survey 2019: Internal staff career plans

March 22, 2019

  • Over 15,000 internal staff shared their career plans
  • 42% hope to rise to management at current company
  • Career plans vary notably by age

North America Internal Staff Survey 2019: Internal staff ideas on how to improve your staffing firm

March 21, 2019

  • Over 9,000 staffing firm internal staff make suggestions
  • Operational simplification and improved efficiency commonly suggested
  • Better communication, better technology also recommended

North America Internal Staff Survey 2019: What can management do to help staff develop professionally?

March 15, 2019

  • Nine thousand internal staff reveal what helps them grow professionally
  • Top: New responsibilities, job challenges, training, coaching
  • Needed: Clearer career paths, more promotion opportunities