Operational Metrics & Best Practices

The Master Service Agreement and Supplier Agreement in an MSP Program

May 7, 2019

  • Helps buyers seeking to enter into a Master Services Agreement (MSA) with an MSP
  • Highlights the essential elements of the MSA
  • Includes an outline structure of an MSA and associated Supplier Agreement 

North America Internal Staff Survey 2019: Full Report

April 30, 2019

  • 124 page aggregation of internal staff surveys
  • Metrics, best practices, compensation data
  • Nearly 17,000 internal staff surveyed

US Internal Employee Compensation Estimator

April 17, 2019

  • Compensation data from over 11,600 staffing professionals
  • Data on base salary, bonus and total cash compensation
  • View pay by employee job title, experience and other criteria

North America Internal Staff Survey 2019: Internal staff ideas on how to build trust with employees

April 7, 2019

  • 11,000 internal staff suggest how to build trust
  • Seven broad recommendations identified
  • Top suggestion: Be transparent and communicate often

North America Internal Staff Survey 2019: Internal staff career plans

March 22, 2019

  • Over 15,000 internal staff shared their career plans
  • 42% hope to rise to management at current company
  • Career plans vary notably by age

North America Internal Staff Survey 2019: Internal staff ideas on how to improve your staffing firm

March 21, 2019

  • Over 9,000 staffing firm internal staff make suggestions
  • Operational simplification and improved efficiency commonly suggested
  • Better communication, better technology also recommended

North America Internal Staff Survey 2019: What can management do to help staff develop professionally?

March 15, 2019

  • Nine thousand internal staff reveal what helps them grow professionally
  • Top: New responsibilities, job challenges, training, coaching
  • Needed: Clearer career paths, more promotion opportunities

North America Internal Staff Survey 2019: Which routine tasks should be automated or outsourced?

March 7, 2019

  • 10,000 internal staff recommend tasks for automation and outsourcing
  • Top twelve most commonly suggested tasks identified
  • Ideas cover all areas of staffing firm operations

North America Internal Staff Survey 2019: Vendors most frequently recommended by internal staff

March 5, 2019

  • Over 8,000 internal staff recommend a vendor
  • 11 vendors frequently mentioned
  • LinkedIn most popular vendor by far

North America Internal Staff Survey 2019: Do you currently work at home to any degree, and how important is it to you?

March 4, 2019

  • Nearly 17,000 internal staff surveyed
  • 29% work from home to some degree
  • Option to work from home important to employee satisfaction