CWS Council Research

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Workforce Solutions Webinar – VMS/MSP Landscape

November 9, 2017

  • Watch the full webinar on demand
  • Learn what it takes to build a solid support infrastructure for your CW program
  • Duration approximately 1 hour

Workforce Solutions Buyers Survey 2017: Contingent Share of Workforce

November 2, 2017

  • Companies reported that contingent workers comprised a median 20% and an average of 21% of their workforce
  • This report summarizes plans for use of contingent workers over the next 10 years
  • Also, this report details the mix of types of contingent workers in current programs

Latin America Q3 Legal Update 2017

October 20, 2017

  • In this report, we round up the legal developments affecting the workforce solutions ecosystem in Latin America in Q3 2017:
  • Brazil: President sanctions major change to the Labor Code; Legislation on outsourcing and temporary work still pending.
  • Colombia: Amendment to the law regarding the... More

North America Q3 Legal Update 2017

October 20, 2017

  • In this report, we round up the legal developments affecting the workforce solutions ecosystem in North America in Q3 2017:
  • Canada:
  • Ontario Bill 148 – equal pay for equal work; misclassification subject to new penalties.
  • Changes to Canada’s Labour Code.
  • Employer fined for agency worker’s... More

MSP Market Developments Part 3: Differentiators

October 13, 2017

The purpose of this report is to highlight where demonstrated differentiation exists across providers. Each MSP provider was evaluated against criteria using a unique rating scale to assess capability and maturity in the areas of differentiation. 


Workforce Solutions Ecosystem: 2017 Update

September 28, 2017

  • This report is the second update to Staffing Industry Analysts Workforce Solutions Ecosystem, initially released in September 2015. 
  • Reviews the current state of play as we perceive it in September 2017. 
  • Report includes updated market sizes for each segment of the Ecosystem.

Global Overview of Developments in Data Protection and Privacy Laws 2017 Update

September 18, 2017

  • This update provides essential information about the latest global developments on laws affecting the way personal data is processed and protected.
  • Since our 2016 update, there have been some major developments in the laws relating to data protection and privacy across all three of our regions.... More

North America Staffing Company Survey 2017: Staffing firm service guarantees

September 14, 2017

  • About half of staffing firms offer a money-back guarantee
  • Guarantee time limits typically range from a few hours to a week
  • Commercial firm guarantees typically shorter

North America Staffing Company Survey 2017: How often do staffing firms turn down clients, and why?

September 1, 2017

  • Staffing firms typically decline 10% of potential clients
  • Three-quarters of firms have cut a client in last 12 months
  • Top reasons: Aggressive pricing, poor communication

MSP Market Developments: Part 2

August 31, 2017

  • Understand the size and growth of the global MSP market
  • Identifies dominant work arrangements, sourcing models, program types, funding and pricing models
  • Captures high level services adoption
  • Identifies market size by buyer market size, industry and occupational classifications    ... More