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Staffing firms’ internal workers provide management tips: SIA

April 11, 2019

Transparency and communication are the top recommendations suggested by internal workers to build trust with their staffing firm, according to research recently released by Staffing Industry Analysts. Internal workers also recommend better guidance and mentoring, as well as caring about employees.

“What staff listed in response to this question is spot-on in terms of how to be a good manager,” said Jon Osborne, VP of strategic research and the author of the report. “It doesn’t surprise me that these are the kinds of things that also build trust.”

Staffing firms’ internal employees were asked two open-ended questions: “How do effective leaders within your organization build trust with employees?” and “If you were a senior leader, what would you do to build trust with employees?”

SIA’s analysis of the responses revealed seven broad recommendations, including the following four:

  • Be transparent and open/communicate often: This was respondents’ top recommendation; a large part of establishing trust is simply being candid.
  • Be caring and mentoring: Guiding and mentoring, caring about employees, and having their back when the chips are down helps to establish a bond.
  • Make a personal connection with employees: Trust is ultimately personal; know who employees are and what they want on an individual basis.
  • Be fair, just, honest and discreet: This was largely a list of “don’ts,” as in “don’t play favorites,” based on bad employee experiences. If employees think you aren’t treating them fairly, they’re not going to trust you.

The full report includes all seven areas to improve trust and sample quotes from internal staff detailing their thoughts on these suggestions. It is available to SIA corporate members online.

SIA’s 2019 North America Internal Staff Survey was conducted in late 2018 and reflects the opinions of 16,867 internal staff respondents from 228 staffing firms; nearly 11,000 internal staff answered at least one of the two questions about building trust.


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