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Mobile job seekers find application process more difficult, take longer to fill

June 03, 2019

For mobile job seekers, the application process is significantly more difficult, according to a report by Glassdoor. It found mobile job seekers complete 53% fewer applications and take 80% longer to complete each application.

Mobile use by job seekers in the US is already common and becoming increasingly so. Glassdoor reported that 58% of its users look for jobs on their phone, and mobile job seekers tend to be women and less-educated workers. And while blue-collar workers are more likely to use their phone to look for jobs, every occupation and industry has a high share of mobile job seekers.

However, lower-income workers complete job applications at lower rates and take longer to complete each application on both mobile and desktop. It noted employers hiring for low-income jobs often ask many questions and for applicants to self-report skills and education to try to filter them, but this shifts the burden of applying to jobs disproportionately onto lower-income workers and those applying on mobile phones.

Applicant pools also shrink the longer it takes to complete a mobile application. The report found that reducing the time needed to complete an application by 10% results in a 2.3% increase in applications from job seekers using mobile phones and a 1.5% increase in job seekers using desktop devices.

Having a mobile-friendly job application process can help attract talent, according to the report. Mobile-friendly processes can increase the number of applicants by 11.6% at the expense of jobs from other employers that aren’t mobile-friendly, it said.


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